Pros
Great benefits, PTO, sick time, health, dental, 401k match, ESPP, tuition reimbursement. mainly decent/good managers and fair stack ranking evaluation of performance.
Cons
Strict schedule of clock in clock out and specific time to be inbound to take calls, not a lot of flexibility with daily schedule despite being virtual. Company values do not align with company policies. Offshoring of basic jobs that support sales is causing changes in culture and making sales jobs more difficult. Broken systems and a terrible phone tree cause frustration and customer resentments. Even if you do everything right you’ll deal with angry customers daily. Employees are treated well by the company and customers are given a huge hassle if they want/need support.