Pros
There used to be many pros, but they are quickly disappearing. Spotlight was a great to work only a couple of years ago, but the changes have been fast and harsh.
Cons
Management in general has grown extremely arrogant, with a few exceptions. Most managers do not care about employees. It has become a terrible place to work, especially since last years' reorganization. Sales support has all but disappeared. The remaining people in sales support are overworked and surly. Sales must do more to accomplish their goals than ever, and with less help than ever. The demands for more reports never stop, and are useless. It's not a situation that can continue as it is. Comcast Spotlight will use you up and spit you out without a second thought.