BSR-Comcast Business - Small Business Sales Representative Comcast Employee Review

2.0
Dec 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Room for growth, free cable, good amount of paid time off, inbound calls & base salary offered. Only having to be on phone 4 hours per day inbound. Flexible management that looks the other way. Great job if you want to be a slacker.

Cons

Less than 20% of sales floor hitting quota. Many who are have established books of business that feed them orders the average rep does not have access to. Other departments have better pricing and Comcast’s prices are much higher than our competitors. Judged on a ridiculous amount of unobtainable metrics. In interview they will tell you about how you can make 75k try 55k if your good and 40k if your average. Your asked to try and sell services on upset billing and technical calls. Calls are routed to control income one day you make 10 sales the next three you get zero and in trouble for your close rate. Revolving door with a new training class each month and people who are on “leave of absence” that never return. Not a place for high performers or long term career position.

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5.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are superior in the industry for medical Employee discount perk

Cons

Political Workload demands Meets industry standard for raises but doesn’t exceed 3%

5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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