Pros
The building is modern and spacious. The cubicles are roomy. There's free parking right out front. Your team will get pizza and other goodies for doing well. You will gain a solid background in the inner workings of broadband, cable tv, voice lines and other business technologies. Very diverse workforce - all ages, races, and types work here. You could have a 19 year old Job Corps dropout, a middle aged former executive who fell on hard times, and a 30something who sold glass figurines in a mall kiosk all on your sales team. And if you're a certain sales type (read on), you can do well here.
Cons
If you are a stereotypical sales jerk who enjoys lying to customers, stealing leads from coworkers without batting an eye, working around the rules to land a sale that you know will fall through just to pad your stats, and saying and doing ridiculous things on the sales floor for attention, you will thrive at this inbound call center. There is clear favoritism - if you side-eye any of the shenanigans encouraged by leadership you are branded as "negative." Once that happens, you will never be acknowledged for good performance, never win a "random" giveaway, and never have an extended run of easily closed incoming sales calls. Service after the sale is forbidden, you have to upsell existing customers calling in for urgent tech concerns, and you are actively competing against other sales channels in the same company like Xfinity (the residential products) and door-knockers who sell the same things you sell. These are some of the reasons turnover is crazy here - you have to be good at and ok with selling this way and also enjoy a work environment where trashy behavior rules. Working for Comcast seemed like a great opportunity but I know I won't be in this job for the required 1 year in order to post out. This grubby little sales outpost gets the job done for Comcast's bottom line. but it definitely ain't for everybody.