Weird hours and no work-life balance - Retention Representative Comcast Employee Review

1.0
Sep 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Good health insurance (even though they take so much out of your check for it)

Cons

There are a lot. I was hired as a permanent WFH employee and it has been the most constricting WFH experience ever. They don't send you a laptop, they give you just 2 desktop computers and a bunch of wires. The setup is truly terrible. And i have been a WFH employee at a previous jobs and this is truly the worse set up I have seen. The pay is very low for what is expected of you and being constantly monitors, its almost as if they treat you like its a high paying job. Everything you do is monitored so if you like that kind of job this is for you. The interview process is very extra. I did 3 interviews all of which i was asked the same questions by different people. On several occasions i had to track down the payroll supervisor because my check was short and missing hours. The job is very sales driven. My trainer was terrible he didnt answer people’s questions and none of us knew what they were doing when we started taking calls. I quit before i even reached 90 days and so did another person in my class. I do not like the company culture, not my cup of tea or type of people.

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Comcast Response
4y
Thank you for taking the time to provide us with your feedback. We’re so sorry you didn’t have the best experience and would like to gather some more information. Please feel free to email us at: comcast_careers@comcast.com and someone will follow up with you.

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5.0
Jun 12, 2026
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Pros

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Cons

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5.0
Feb 28, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at Comcast has given me the opportunity to develop myself; take the time to grow and learn, and that was really important to me during the time in my life when I joined the company. If you have the drive and ambition, there are a ton of ways in which you can grow into a leader if that's what you want to be. I took advantage of the continued education benefit and am finishing my masters degree now... I also joined a couple of the employee resource groups which offer seminars and networking events that support your professional profile. Listen, I'm not a total nerd. The point of my post is that this isn't a company you join and just stay stale within. They encourage your growth, but it's up to you to make it happen. Not only this - it's pretty exciting. We're busy and we have big jobs to do. My salary is in the top percentile for my industry but not only this, I again get the continued education (which is ~$6K/year) plus free cable/internet, top health care benefits and a truly balanced lifestyle - which is rarely the case within the Tech industry.

Cons

Telling people you work at Comcast triggers 2 typical responses: 1) A big hatred rant on customer service 2) A how do I get my foot in the door? The reputation of the company is difficult, but the style of the company is to stay humble - I've never seen the company defend themselves against the harmful and discrediting news that exists. I personally think they should defend themselves a little more - they are between a rock and a hard place in many instances of service. I personally experienced visiting someone's home where the issues they were having with their connection was due to a tree root growing into the cable lines which had been their for over 20 years. Things like that cannot be diagnosed over a phone call. It's hard work in the field for sure. Being a part of the corporate side sometimes we're too disconnected from what's happening on the frontline. So I think the size of the organization comes with its complications, but again if you're a working professional looking for an exciting, robust and sexy career, you can comfortably have it here.

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