Horrible training and environment - Personal Banker Commerce Bank Employee Review

1.0
Mar 12, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and insurance. Pay isn’t to shabby either.

Cons

Training is horrible. The systems they use are outdated and fragmented. Management pushes sales and can seem hostile at times. Processes and procedures are not clearly explained to new employees, so I didn’t know I wasn’t supposed to do things until I got talked to for doing them. Also, universal banking needs some tweaking. You literally have to jump out of your chair and run to the door at some branches to greet the customers at the door, which can be impossible at times. Design or remodel your branches for universal banking if you want it done that way.

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Commerce Bank Response
7y
Thank you for your feedback, we appreciate you taking the time to share your thoughts. We’re glad you were pleased with the Total Rewards package at Commerce, we put a lot of work into making sure our employees are rewarded for all the hard work they do. We are disappointed to see that you did not receive the training you needed to be successful in your role. That is not the experience we want our new hires to have and we will take it under advisement to improve in the future. The universal banking model is constantly being fine-tuned and remodeling our older branches is a part of that overall plan. We appreciate our employees and customers being patient during these changes. Thank you again for your review!

Explore other reviews about Commerce Bank

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people. Interesting work. Great work balance.

Cons

I honestly cannot think of anything.

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

None - the pay was well below what I was used to making.

Cons

You can include that if it’s true, but it’s safest to present it as your personal experience rather than implying a medical conclusion or making broader claims about the company. Here’s a revised version: Commerce Bank was the worst place I’ve ever worked. I came into the role with years of experience, confidence, and a strong work ethic, but I left questioning my abilities in a way I never had before. The management style I experienced was disparaging, overly critical, and unsupportive. Rather than feeling coached or developed, I felt constantly torn down. The work environment became so toxic for me that I ultimately sought therapy to cope with the anxiety I experienced surrounding work. My anxiety became severe enough that my healthcare provider increased my medication. No job should have that kind of impact on someone’s mental well-being. I recognize that others may have different experiences, but mine was one of the most damaging professional experiences of my career. I would encourage prospective employees to carefully evaluate the leadership and management culture before accepting a position, as it can make all the difference. This version clearly states your personal experience (“for me,” “I experienced”) without asserting that the company universally causes those outcomes. That makes the review both compelling and more defensible.

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