Horrible leadership, angry regular customers, always short staffed, horrible retention - Personal Banker I Commerce Bank Employee Review

Horrible upper management - they do not care about your opinions on how things work - even if you have more than enough evidence to prove that their “practices” are NOT working for the employees or the customers. They will tell you “ this is how it is and always has been”. They have a thing called CARA here. It’s a questionnaire that all bankers have to use on EVERY SINGLE CUSTOMER NO MATTER WHAT. This questionnaire is supposed to help choose/recommend the right or best products for the customer. The bad thing about it is this process(along with the 7 other steps tabs/windows involved in an account opening) is VERY time consuming. That being said when the branch is already short staffed more the 4 people and there’s only 4 bankers on the floor for that day and let’s just say that there’s 1 out on vacation and each employee there get to leave for an hour lunch from noon to 3pm) that leaves 2-3 employees in the branch to handle a massive amount of people that come in (not only for quick deposits and withdrawals but for account openings as well). Add on 45 minutes of cara plus the time it takes to set up everything in the system and sign documents. They rush new employees to learn EVERYTHING and give them extra responsibilities very very early on with little to no appreciation. Management did not tell me or the other ex-employee of 1 year what it really took to be promoted to a PB2 until almost a year of working there. The incentive payout for bankers are based on a branch goal and that’s fine until you add in the surveys from angry customers who leave horrible reviews because we have to follow a federal regulation(all banks do) and those types of surveys DO NOT GET REMOVED. The reason why this matters is because it plays into your bonus!! If people get upset about a federal regulation (like holding an extremely large check for 7 business days) those types of reviews can leave you with 0 extra money in everyone’s pocket and no bonuses for anyone. The interest rates are horrible here and the only way to get special benefits is if you offer to bring more money to commerce and speak with a specialist within the bank. Also, there are FEES upon FEES upon FEES. The reason I bring this up is that their are constantly angry customers about how high our fees are. And yes they are HIGH. Angry customers can leave bad reviews for something like this as well and it still counts negatively toward the branch trying to get their quarterly bonus. The only way to avoid fees is if you have more than 6 figures with the bank and you can be moved to/referred to “premier banking”. EVERYONE ELSE HAS TO PAY FEES. I would never bank here nor would I recommend anyone to bank here EVER. Also, the base pay at this location is not worth all the stress. TRUST ME. I struggled and did not exceed when asking for a raise. I was asking for the SAME pay that all of my fellow employees were getting. All of my other coworkers were getting paid more than me. Even the ones who had only been there a few months(after I had already been with the company almost a year. I submitted a formal and very professional request to be paid fairly(as their handbook clearly states - fair pay based on position, location and the fluctuating economy). I was blatantly told no and that they only give raises once a year. Merit increases is what they are called and everyone gets the same percentage of an increase. Well you can do the math on that one. I’d still be behind everyone else no matter what. Long story short - commerce only cares about numbers and their money that they get from all the fees. They do not care about their employees. They want you to stay silent and not speak up. And if you do it does not stay within HR like it’s supposed to. They go straight back to your manager. This place does not stick to their core values of being inclusive and diverse.