Pros
Communication is beginning to improve. Med Aide classes now at no cost if employee passes state exam. No *free* lunch but $2 per meal is good and can be charged against paycheck. Capacity for residents is not as large as many other assisted living communities. 99% Virginia based so policies and regulations are more consistent. Drug testing implemented. Processes and protocols promised to be implemented.
Cons
Pay and benefits can be much more competitive. Training across all tiers of staff needs to be enhanced. Company needs to invest in employees to get invested employees. Staffing is within compliance yet still too tight - small price to have staff vs a risk claim of any kind. IT upgrades could be better like laptops instead of being chained to a desk; phone headsets instead of being chained to a desk; Manager On Duty phone with text (often an unlimited feature); IT staff need to be more pleasant; Memory Care too short staffed to be specialized care - no matter how much stuff or programming is implemented it needs more staff to implement it since care is priority over programs.