Pros
Great benefits, free lunch, flexible work/ life balance
Cons
The leadership team is sneaky and not transparent. Instead of laying people off after a huge surge of over hiring they instead invoked voluntary departure through their review process by providing no raises or bonuses to employees. Massive amounts of employees leaving and not opening up headcount to replace them. People management training nonexistant, people managers with no experience in charge of your career path, career maps are fake, promotions given based off personal relationships, not actual achievements, HR team doesn't take feedback from frustrated employees seriously and is never actioned on. Agents are priority and employees are overworked and abused by agents but CEO + leadership will tell you to do everything to make the agents happy.