2.0
Mar 4, 2020
Anonymous employee
Former employee
Recommend
CEO approval
Business Outlook
Pros
Compensation for role was higher than market Medical/Dental/Vision benefits People (staff, not agents) are very talented and genuine Free snacks/drinks
Cons
Review/Compensation processes are generally terrible High level leadership only care about agents/money/possible IPO and not staff Core principles are nice but are used as an excuse to “move fast” but not think or test major organizational shifts properly Outsourcing (to India and Philippines) is slowly creeping in (less jobs, quality of onsite service will degrade) Leadership paying outrageous amounts of money for an “AI” bot that is useless and no one wants to use