Pros
I can't speak for the rest of them but I have a great team in my area. We all help one another if we are able. There is a certain sense of freedom in not having someone looking over your shoulder constantly.
Cons
Where do I start? Upper management is a joke, this company has been bought and sold about ten times in the past three years by different investment firms looking to turn a quick buck. From my understanding this used to be a legitimate IT company, not anymore. No such thing as actual training, they teach you to manage cases, to log your time and mileage, then throw you to the wolves. If you have questions call the help desk. Pay is bottom of the barrel for this type of work, no bonuses and no real incentives. It seems like no matter how good of a job you do or how far above and beyond you go there will be something somewhere that you probably weren't even told about that you will catch flak for.