Struggling but a decent company - Field Service Technician CompuCom Employee Review

2.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

It was my experience you do have a lot of opportunity to learn and get exposed to practices and procedures. They do leave the door open to get industry certifications for free which is great. My immediate supervisor was as good as it could get but he can't save a poorly run company.

Cons

The company is struggling to keep contracts and stay relevant. This leads to turmoil and inconsistency. The upper management has been anti field service tech while trying to reduce costs. They've added more chiefs to explore other areas at the expense of field service. I put 40k miles on my vehicle working for them in this last year. Tenured employees get more vacation time than any new employees will ever get. There is no upward mobility, no raises, and if you apply for a lateral position they may not even interview you.

Explore other reviews about CompuCom

5.0
Mar 18, 2025
Recommend
CEO approval
Business Outlook

Pros

- Easy once finding a rhythm - Decent pay for entry level position - Good hands-on experience to prepare for higher level positions

Cons

- Very repetitive - Can get boring after a few months - No guarantee for yearly raises

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Management is very nice, contract client was good

Cons

low pay, benefits expensive and not very good. PTO was low. Benefits included paid holidays but my contract was at a university and a lot of holidays did not count, including Juneteenth and Martin Luther King day. Also had to use PTO during winter break, which ate up most of my PTO every year.

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