Pros
Competitive salary, ticket restaurant, Sanitas health insurance. They learned from a fast grow and changed management, created a training department and WFM department, hired the required number of staff. With the new management and new staff things started to work.
Cons
Lack of training of analysts before starting to give service to customers, lack of structure to support the new account,, project plan was not on track, lack of management, The setting up of the platform to deliver service to a new customer was a disaster, there was no training department and analysts were given manuals to read and then put on the phone to give service to customers. There was not enough staff to deliver the service, including management. Recruitment was done too fast and part of the analysts did not speak English because they needed native speakers in oder languages but the manuals and team meetings were in English. Before they realize and changed management they used to burn workers and replace them.