A lot of things said are true - IT Service Manager Computacenter Employee Review

4.0
Oct 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Having read a number of reviews, I have to say I agree with a number of them. I started work at CC as an SDM and at the time Managed Services was in its infancy. I have worked with a number of people I respect and have assisted me in my career path. However, you do have to use your initiative to move around and speak to people about opportunities. I had a number of different roles that built up my exposure and understanding of various different technologies. Being a non-techie, this helped enormously. Unless you are in an Ops role, you are allowed to get on with the job rather than have someone sitting on your shoulder

Cons

There are a few, unfortunately! :-( When I started the salary was good, but you will only get punitive pay rises and what will upset you is when someone comes in at a peer level or higher, who may have the same skills, or less, than you and do not know the company and their salary is £5k or more than yours. To address this, you have to move around. Unfortunately, some management think it is a badge of honour, or like me are naïve, to keep any salary increase to a minimum. The normal mantra is, "they won't sign off any more than 5%". This is rubbish! I fell out with a Manager, who I respect, for about a week when I wanted to transfer someone into my team and didn't think it would be approved because of the 5% mantra. To transfer them would have been about a 15% increase. He told me that as long as it was within the banding, it would be approved. Guess what, I was able to transfer the individual because the 5% is a myth, dependent on the manager you are working for. I agree that quite often you will see people who should not be doing a role get promotion because of who they know, not what they know. Part of the reason why I left was because I could see no further career progression with a salary to commensurate. Why take on more work with little or no reward. The comments regarding Mike's Friday e-mail made me chuckle. Whilst I appreciate Mike will entertain Customers at a top restaurant and I would entertain at the local, they were, on occasions, patronising. But, CC is looking quite healthy at the moment.

Explore other reviews about Computacenter

5.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Great location, great co workers, great leadership

Cons

Can be a bit too sales focused and forget that other departments are just as important. Lots of perks for sales that are not availbale to anyone else in the company

1
1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and job title are crazy nice

Cons

This place is less data center more fulfillment center style. Walk in and are told to just copy that rack. No training. Then if you make a mistake they get mad even though nothing was explained.

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Computacenter Response
4d
Thank you for taking the time to share your feedback and for highlighting both the positives and the areas where we can improve. We’re pleased to hear that you value the pay and job title, but it’s disappointing to read that your experience with training and support has not met expectations. Starting in a new environment without clear guidance can be challenging, particularly in a technical role where structure and consistency are important. Your comments around the need for more effective onboarding, clearer instruction, and better support are important. We recognise that learning by observation alone is not sufficient for everyone, and creating an environment where people feel confident and set up for success is a key part of being a place where people matter. We also take seriously your point about how mistakes are handled. A supportive culture should ensure that people are guided constructively, especially while they are still learning. Thank you again for your honest feedback, which helps us continue improving the experience we provide
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