Open, Horizontally Orientated and Encouraging - IT Service Desk Analyst Computacenter Employee Review

4.0
Nov 23, 2020
Recommend
CEO approval
Business Outlook

Pros

I came up with some ideas, they were implemented within 2 weeks, tested for 1 month, evaluated a month later and then were made the new normal. This was an incredible feeling that required open minded management that listened to junior members of staff. Implementing small changes that help better manage the work load was achieved with minimum levels of fuss or senior oversight. The team leaders did their best to manage everyone's workload without seeming oppressive or over bearing and always listened to us. Made us feel really comfortable in these meetings which helps create a counselling type atmosphere. Very rare you walk away from every meeting with your boss feeling better with a more positive outlook on the job, even when you've by chance missed a metric target or underperformed. Decent performance based increases and tiered structures to set goals for the future. I was really pleased to hear about structural pay increases that were greenlit before the pandemic STILL happening as planned afterwards. Really tactful and non-corporate feel to the HR department. They are by many measures beyond what I've come to expect from "HR". Management almost always thanked us at the end of each day. That is really admirable and appreciated. Almost no where will you find this. It helps so much I would encourage HR to make it part of the company policy for team leaders! The whole team loved this.

Cons

I think their remuneration and benefits package could be much better, I heard no end to the remarks that we were being underpaid compared to many other IT support jobs in the city. I had enough to enjoy life so I didn't really care that much but clearly many others did. I think for an office of this size in Budapest the break facilities should and could be much better. I think the training is nice to have but not professionally accepted standard IT training. You'd think a place called Computacenter would actually accommodate their staff learning more about IT via official/accredited/certified training pathways. I was a bit disappointed about this. I didn't just want years of proffessional experience I wanted better technical knowledge and visible additions to my CV. I was promised personally a contractual promotion which never materialized but such is the nature of corporate business I'm not really to bitter about that, people came and went which changed the situation so its understandable.

Explore other reviews about Computacenter

5.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Great location, great co workers, great leadership

Cons

Can be a bit too sales focused and forget that other departments are just as important. Lots of perks for sales that are not availbale to anyone else in the company

1
1.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay and job title are crazy nice

Cons

This place is less data center more fulfillment center style. Walk in and are told to just copy that rack. No training. Then if you make a mistake they get mad even though nothing was explained.

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Computacenter Response
3d
Thank you for taking the time to share your feedback and for highlighting both the positives and the areas where we can improve. We’re pleased to hear that you value the pay and job title, but it’s disappointing to read that your experience with training and support has not met expectations. Starting in a new environment without clear guidance can be challenging, particularly in a technical role where structure and consistency are important. Your comments around the need for more effective onboarding, clearer instruction, and better support are important. We recognise that learning by observation alone is not sufficient for everyone, and creating an environment where people feel confident and set up for success is a key part of being a place where people matter. We also take seriously your point about how mistakes are handled. A supportive culture should ensure that people are guided constructively, especially while they are still learning. Thank you again for your honest feedback, which helps us continue improving the experience we provide
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