Pros
Colleagues on service desk stick together and help each other (a shame the same can't be said of the Team Leaders and above) I suppose there was lots of eye candy to look at if that's the sort of thing that helps motivate you at work. Ideal for anybody looking to get a foot into the IT industry (just don't linger for more than 2 years!)
Cons
Team Leaders in general pick their favourites, if you speak out of line and don't fit the bill then get ready to work your rear to keep your seat! In 2013 there was a big wave of recruitment consisting mostly of young ladies of a certain calibre, pretty? Yes. Smart? Not so... Many have been promoted into higher roles which is questionable... If your face fits, you can laugh on cue and happily backstab anyone to get to the top then you'll go far, if you're a human with empathy to your fellow colleagues then prepare to be overworked, overmonitored and underpaid. Salary compared to similar companies in the area is at least 10-20% less with less benefits, this was brought up directly to Mike Norris by an employee during a meeting who was rebuffed with the response "If they're paying that much they're losing money". Further to this it was also mentioned that our jobs are being outsourced - this was stated as an inevitability as if they're indifferent to the idea that thousands of their employers would be out of work - doesn't instill much confidence! Management live off the hard work of the service desk...here's an idea, when it's busy how about leading by example and picking up the phone!?