Pros
The technical delivery of services is under-pinned by comprehensive processes which align well to ITIL and ISO standards. Focus on continual service improvement is also good as is the new business take on process. All technical processes have matured well over the past 5 years and no doubt will continue to be refined going forward. At the "Coal Face" there is good collaboration between teams and a "get it done" attitude can be found in most parts of the organisation although this may well be done to the "more for less" attitude that also exists (see Cons) Depending on the accounts you work on you will find good management support, good collaboration, and good team work with a "one team" mentality. Good level of management support, at least at direct manager level, above that the support soon disappears.
Cons
Lack of flexibility in terms of working location. Roles which can be performed from any location are still required to attend the main office and sit at a desk regardless. Poor remuneration, and a clear imbalance in pay within teams and cross the board. Cases where people who have responsibility are paid less than those who simply turn up, tick the box, and go home. Very Sales orientated. It would seem that only the Sales teams are valued by upper management. Silly email comms from the CEO. Seriously no one cares that you've played more golf, or been to an expensive restaurant. Some would consider this insulting considering the poor salaries. Workloads can be shocking. Resourcing issues can result in overloading on existing employees.
