I am a consultant at the Department of Education NYC - Help Desk Technician Computer Task Group Employee Review

CTG is part of Cegeka, which is a big European company that offers depth in the IT arena. If you want to learn more about how an IT department should be run, they have a lot of playbooks you can use.

Its a big company and hard to find things or people who can help you easily.

CTG has a history of real loyalty among coworkers, and people who have been there for decades, who are really the backbone of the company.

Since the company was acquired there have been a lot of layoffs, meaning much higher workloads with no new benefits and fewer morale-improving incentives.