Consider this a temporary spot...even if you are permanent. - Customer Service Representative Computershare Employee Review

1.0
Jun 22, 2017
Recommend
CEO approval
Business Outlook

Pros

The more training the more Job Security you have. OT offered during Tax season. Most of the Team Leads are easy going and great to get along with. The promote good (Temporary) incentive programs for performance.

Cons

You can only advance in the company if you are willing to uproot your family and move them across the nation. In 4+ years of service there has only been ONE raise. Meaning NO annual raises or bonus checks. The Company does not care about you as a person, they only care about the numbers. If you are working in the CSTAT office you better run for the hills b/c we are the red-headed step children of computershare. The company recently changed insurance to a company that no one (Dr. offices) has heard of, so good luck getting any kind of quality medical care.

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Computershare Response
7y
I appreciate you taking the time to provide this feedback - I do want to clarify a few things though so that readers have the full story. We do have advancement opportunities in College Station - there are many people who started in as a customer service representative and are now in roles in QA, technology, leadership, proxy, and workforce management. We have offered raises for our high performers, which is not uncommon in business versus everyone getting a cost of living increase. We absolutely do care about each team member as a person - and the metrics you generate are a reflection of your performance and of the quality of what we deliver to our customers, so of course those are highly important. Please feel free to email me at alec.white@computershare.com if there is anything I can clarify or help with, as we want your experience to be a great one!

Explore other reviews about Computershare

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Current upper management does not care about employees career progression or well-being in the slightest bit Ability to be stuck in a role for 15 years with a pay raise every few years if the CEO is feeling generous around the holidays after gambling on horses

Cons

It's been noted in many reviews before but there is a lot of language being used in office locations that is ableist, sexist, and racist Re-think office layouts, outdated workflows, and the fact that there are no sick days offered to full-time employees in many countries

2
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