Pros
Behold! I'm glad to see That I'm not the only one who hates this place. My fellow comrades feel the same, and as such, we band together Uniting through headset headaches, cranky callers and end-of-day fatigue Only to do it all again tomorrow, Journeying to hell and back on the cramped yet free bus. But still, I have made friends, and at least this means That I am not alone.
Cons
Yet this second part is yet much bleaker Although we are coached, we barely learn How to deal with aggressive, angry callers Because some people have real problems. And we get stuck on the phones at two minutes to five, And pay the price of sunlight for money, literally And get marked down on calls for such foolish things That don't even make sense. Hark, 'tis this I hear? The glorious sound of a promotion bonus? Ha! Of course not, this is folly They are screwing with our heads, I fear. After all, we are human answering machines And machines are mechanical, lifeless things. I wonder to myself, is this is what I would have become Had I stayed a week longer there.