Same old call center nonsense - Customer Service Representative Computershare Employee Review

3.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are great compared to other call centers. Overtime and incentives frequently offered.

Cons

Almost impossible to move departments or get promoted without being friends with someone higher up. The "incentives" are usually small dollar gift cards or being entered into a raffle.

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Computershare Response
6y
Our customer service teams are such a critical and important part of our business, so thank you for what you do every day to care for our customers! And thank you for leaving this feedback - we take it seriously and want you to know that at every step we are working to enable great career opportunities and hope that you will give us the chance to make your experience one that we will all be proud of.

Explore other reviews about Computershare

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Current upper management does not care about employees career progression or well-being in the slightest bit Ability to be stuck in a role for 15 years with a pay raise every few years if the CEO is feeling generous around the holidays after gambling on horses

Cons

It's been noted in many reviews before but there is a lot of language being used in office locations that is ableist, sexist, and racist Re-think office layouts, outdated workflows, and the fact that there are no sick days offered to full-time employees in many countries

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