Great ideas, poor implementation. - Customer Resolution Specialist Computershare Employee Review

~Not much room for growth (raises/promotions are hard to come by regardless of what they promise) ~Low employee retention rates (which they lie about during interviews) ~Group interviews with 20+ candidates where you do not get to ask many questions or highlight your personal experience/skills ~PTO/sick leave come from the same bank, are slowly accrued and are essentially a joke overall ~Company equipment is absolute trash and will give you problems at every turn ~Drama within teams (did not involve me but was hard to ignore) ~Team chats with up to 20+ members via your personal cell phone that are always ongoing and cannot be ignored less you miss important info about downtime, schedule changes etc. and no other option like Slack, Teams etc. off the clock ~You must utilize your personal cell phone (via an app on the company computer) for all phone calls and this is an 8 hour a day, back to back phone call center position ~No room for taking time off for things like being hospitalized, being sick for more than a day or two and you are forced to utilize your PTO for sick leave