Not for the faint of heart - Customer Service Representative (CSR) Computershare Employee Review

1.0
Apr 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Pro Health insurance Espp discounts Paid maternity leave

Cons

No one is on the same page for anything. The HR is an absolute mess The team leads are not up to date with the employee rules and make you submit HR tickets where they then tell you to do something else. You have to jump through so many hoops to do the most simple things. Management does not want you to succeed and will pile on work that is outside of your training and then will tell you to figure it out yourself. There is a lot of discrimination and you basically have to know someone to even leave your department. Management chooses ahead of time who will be promoted and will only tell the favorites when the position will open. They make a lot of false promises in order for you to work more. They do not provide a cost of living raise and in fact will tell you that you are lucky to get a 3% raise to begin with. You are basically told how lucky you are to have the job and that if you don’t like it then you can quit. Also if you have a racist and homophobic boss it will take months with several people to be able to report them and they actually do anything about it. If your ATL or TL starts to bully you, you basically get fired because it’s their words against yours.

Explore other reviews about Computershare

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Current upper management does not care about employees career progression or well-being in the slightest bit Ability to be stuck in a role for 15 years with a pay raise every few years if the CEO is feeling generous around the holidays after gambling on horses

Cons

It's been noted in many reviews before but there is a lot of language being used in office locations that is ableist, sexist, and racist Re-think office layouts, outdated workflows, and the fact that there are no sick days offered to full-time employees in many countries

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