Huge room for improvement - Customer Service Representative Computershare Employee Review

2.0
Nov 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits that start day 1 of the following month of hire

Cons

Tons!!!! Where to begin! Job description was sorely lacking during interview process. Promises of quick promotions were misleading. Training was too long and not adequate for all the different call scenarios. Too much info to learn....why is selling stocks and transferring a name on an account have to be so damn complicated? Call center environment is stressful and not very fulfilling...you are only as good as your last call. Starting pay was low and was given additional training with no raises! Company will not be around forever as older clients die and younger folks choose better and cheaper stock brokers.

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Computershare Response
10y
Some of this feedback is hard to hear, but appreciated nonetheless. We strive to provide education, tools, resources and support to enable our team members to be successful, as well as an environment where they can truly be engaged. It sounds like your experience was not a close match to that, and for that we apologize. If you would like to talk confidentially about your experience, please email me at alec.white@computershare.com.

Explore other reviews about Computershare

2.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Current upper management does not care about employees career progression or well-being in the slightest bit Ability to be stuck in a role for 15 years with a pay raise every few years if the CEO is feeling generous around the holidays after gambling on horses

Cons

It's been noted in many reviews before but there is a lot of language being used in office locations that is ableist, sexist, and racist Re-think office layouts, outdated workflows, and the fact that there are no sick days offered to full-time employees in many countries

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