Bilingual Customer Service - Customer Service Representative Con Edison Employee Review

2.0
Jun 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Union job, but bad representation. Room for growth, but as my English professor told me my senior year in H.S. "It's either who you know or who you blow."

Cons

They hired my group as "part-time" employees until we complete 6 months. They promised us we would work up to 39 hours in the meantime, then we would be converted to full time, which would mean that we would have guaranteed 40 hours + O.T. eligible. 2 weeks before were to make our 6 months, the manager called the whole class into a meeting and told us our hours would be cut to 20 hours per week until further notice.

Explore other reviews about Con Edison

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong learning environment with supportive team members and clear guidance from mentors. Great exposure to real-world supply chain and sustainability projects.

Cons

Limited ownership in some projects due to internship scope, but still a valuable learning experience overall.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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