Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Con Edison

Is this your company?

Con Edison reviews

Customer Service Reps Get No Love - Bilingual Customer Service Representative Con Edison Employee Review

2.0
Dec 26, 2019
Bilingual customer service representative
Recommend
CEO approval
Business Outlook

Pros

Union representation Decent pay Coworkers are like family

Cons

-Customer Assistance employees (union & management) are overworked and underappreciated -"Opportunity for advancement" stunted by arbitrary rules (limited to 3 union position postings PER YEAR; hiring is by seniority) and disciplinary records (anything above a verbal warning can set you back a year and make you lose merit raises) -Stressful work environment; not good for those who are easily overwhelmed or suffer from mental illnesses such as anxiety or depression -Management is unapproachable and can be unprofessional at times - Can be expected to work 12 or 16 hour shifts at a moment's notice depending on business needs

Explore other reviews about Con Edison

5.0
Apr 28, 2026
Supply chain sustainability analyst
Recommend
CEO approval
Business Outlook

Pros

Strong learning environment with supportive team members and clear guidance from mentors. Great exposure to real-world supply chain and sustainability projects.

Cons

Limited ownership in some projects due to internship scope, but still a valuable learning experience overall.

2.0
Jul 7, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

See reviews by: Helpful|Rating|Date|All
Related searches: Con Edison jobs | Con Edison salaries | Con Edison benefits | Con Edison interviews
Con Edison reviewsCon Edison Bilingual Customer Service Representative reviewsCon Edison review