Pros
Great benefits (Medical, 401k, thrifts savings plan, I believe you get a discount on stocks) Very supportive of educational pursuits and upward mobility (if you have seniority) A lot of women in management positions Immediate management was pretty supportive Union job There's usually overtime available
Cons
Mandations mandations - forget about having a life if you're full-time and work in the call center during the winter and summer months. High stress - it's an inherent part of the job, it's customer service. If you're part-time, your schedule changes constantly and you don't get much notice. Unrealistic performance expectations They no longer provide a pension plan Seniority is pretty much everything if you're applying for a union job within the company