decent job - Customer Service Representative Con Edison Employee Review

4.0
Sep 6, 2023
Recommend
CEO approval
Business Outlook

Pros

good pay. customers can be a pain as well as some supervisors not being much help. so you rely on other peers that you've met during orientation

Cons

customers are terrible sometimes. seems short-staffed w/ supervisors and so much issues you gotta take on cause others don't take responsibility.

Explore other reviews about Con Edison

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong learning environment with supportive team members and clear guidance from mentors. Great exposure to real-world supply chain and sustainability projects.

Cons

Limited ownership in some projects due to internship scope, but still a valuable learning experience overall.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- wfh - equipment provided - 2 raises a year

Cons

- very cliquey - OT is only 2 additional hours a day. nothing more - management prioritizes metrics over employees’ wellbeing - zero downtime in between calls. constantly back to back from beginning to end of shift - other depts do not hold their weight, which results in CSR’s having to do twice the work. can/will lead to burnout - union uwua local 1-2 does not advocate for members like they should. they are very cozy with con ed management. will be lackadaisical with member requests

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