Its a job - Collections Specialist ConServe Employee Review

Thank you for your feedback and for your hard work and commitment to ConServe. We value your opinion and appreciate you taking the time to share it with us - we always welcome opportunities to potentially improve our business processes and procedures. Your feedback has been shared directly with our Operations Management and Executive Team. Currently, ConServe has employees working within our offices and from home and we offer as much flexibility as possible. In order to assist our employees and reduce their stress, we offer award winning benefits and flexibility to our staff. Please know that if you are feeling uncomfortable about a situation, including your concerns about being micromanaged or that you feel you have not been given enough time between calls, please address this with your manager. Additionally, ConServe has many resources available for employees to raise questions or report concerns. This includes direct access to your Supervisor, Director, the Ethics and Compliance Officer (“ECO”), the General Counsel (“GC”) and the President. Our employees may choose to report concerns directly to the Company’s Ethics Hotline. They may also submit suggestions and ideas for change through our Listens & Acts (Employee Suggestions) program. We are committed to going to great lengths to ensure that our employees are fulfilled and satisfied in their roles. ConServe’s long-term strategic growth plan has ensured that our business prospects in Higher Education, Government, Consumer and Commercial markets are thriving and continuing to flourish. We have continued to bring in new business in 2021, while maintain strong relationships with existing business. In December we launched a Client NPS Survey and were happy to report that 74% of our Client ranked us a 9 or a 10 and received a final score of 72! The Net Promoter Score is an index ranging from 0 to 10 scale that measures the willingness of customers to recommend a company's products or services to others. According to a 2018 CustomerGauge report, the average NPS score for the financial services industry is 46 and anything rated above 70 is considered “world-class.” We strongly encourage Employees to speak with their Manager, Employee Relations, or Talent Acquisition regarding any concerns they may have regarding growth opportunities. The vast majority of our promotional opportunities are filled from within and we urge those interested to apply to Internal Employment Opportunities as they become available. Thank you again for your valued years of service. Please do not hesitate to connect with us directly if you wish to continue this conversation by calling 585-421-1000 x2224