Great Company - Front Office Specialist Concentra Employee Review

5.0
Nov 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Coworkers are awesome. Flexibility is great. There are locations are all over the United States! You learn so much regarding patient care for both occupational and non occupational and they are willing to train.

Cons

They way the clinic is set up, the front office staff takes most of the heat if the clinicians/ medical assistants/ radio techs are running behind and the wait time begins to grow.

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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