Feb 7, 2017
Concentra Response
9yThanks for the feedback. We value and consider all feedback and we’ll continue to find ways to improve, but I would like to address a couple of your specific concerns.
First, we are committed to incentivizing every staff member to provide great care, based on quality metrics and outcomes, and have had a program in place for every center colleague for many years. Secondly, the Physician, as Center Medical Director, is responsible for overseeing the medical assistants, which includes completion of monthly training modules developed by our clinical training staff and focused on patient care. The Center Medical Director attests to the completion of the required training every month. Additionally, medical assistants are provided the same treatment as all hourly colleagues and are required to take regularly scheduled breaks as required by state law.
Thank you again for the feedback to help us make Concentra a better place to work and best of luck in your future endeavors.