Great place to work - Account Representative Concentra Employee Review

5.0
Aug 9, 2017
Recommend
CEO approval
Business Outlook

Pros

All the employees are passionate about helping patients and the environment is positive, fun and professional.

Cons

It would be nice to have a work at home program for those that work primarily on the phone.

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Concentra Response
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5.0
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CEO approval
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Pros

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Cons

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1.0
Jul 7, 2026
Recommend
CEO approval
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Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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