Changing - Center Operations Director Concentra Employee Review

3.0
Sep 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Diversity of patients and colleagues. Allows you the opportunity to learn and do many areas from front office to back office.

Cons

It always seems like your taking 2 steps forward and 3 steps back. No accountability however they micromanage everything just to make it look like they are holding you accountable when really they just change things when people don't do what they are supposed to. Stupid ideas such as the orange form just add more work and make everyone less efficient, not to mention patients think it's ridiculous. Lately it seems you are expected to do more with less and then upper management wonders why your NPER scores are bad. It used to be great team atmosphere within the markets but lately everyone and everything seems very competitive and everyone is only looking out for themselves.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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