Looking through papers - Billing Specialist Concentra Employee Review

1.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Work by yourself, own space

Cons

The training is terrible. Was sending out mails to find claim numbers to find out that I only did it halfway since my trainer never told me to follow up on them or anything since I was only taught to send out mails. They expected me to learn everything within the first two or three weeks when I never been in the position before. Honestly, they knew I had no experience, but they still hired me and now they have all theses expectations when I'm not properly trained at all.

Explore other reviews about Concentra

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. PTO coverage is great.

Cons

None that I can think of.

1.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home Mon -Fri

Cons

Management prioritizes unrealistic production metrics over the quality of patient care and employee well-being. The caseload is incredibly high, often forcing you to handle over a hundred workers' compensation cases simultaneously. This volume is made worse by constant IT system lags and an inadequate network of orthopedic doctors, leaving you stuck between frustrated patients and unhelpful insurance adjusters. Management offers very little support, relying on micromanagement to hit numbers rather than addressing the root causes of burnout. The compensation is also too low for the immense level of stress and volume required.

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