Bregal Sagemount should really look at their investment closely - Customer Success Conductor Employee Review

1.0
Oct 25, 2022
Recommend
CEO approval
Business Outlook

Pros

People are nice, where it's almost a 'family' type atmosphere and there is unlimited PTO!

Cons

Nice people does not equate to smart nor productive! Most of the employees are new to the industry (straight out of college) because many experienced people left (company's management is deranged, constantly encouraging people to leave with the motto "life beyond Conductor"). The management of this company is ridiculous to talk about IPOs and comparing ourselves to companies that DO NOT ENCOURAGE THEIR EMPLOYEES TO LEAVE! The product works (sometimes) and sales is usually able to oversell (and under deliver on promises). There is so much tech debt, that if I didn't need this job, I'd tell the clients to go elsewhere. Half the company is engineers but rolls out barely usable Products and features. The technology isn't great, I'm surprised the customers haven't figured this out either (it's literally 3 times cheaper to use other technologies with similar functionality). You realize how much Conductor is missing once you've left this company and go into another. Our support team WAS the best, but they've all left and there isn't anything to brag about when it comes to 'support' (more like asking for a headache). Pay is subpar (about 40% - 50% less than industry average) hence why there is a 'family' atmosphere. Liquidity event is a joke, took many years to vest the shares but my bonus at a new company is twice the value of the 'liquidity event'. A promotion in this company is moving from junior to senior with a 5% pay raise (what a joke).

Explore other reviews about Conductor

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Conductor is a great company with incredible leadership and a product that customers love. The company culture is the best I have ever experienced in my career and employees are truly valued.

Cons

The advent of AI has dramatically changed Conductor's industry.

3.0
Jan 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with the people so far, feel like everyone is generally friendly and it's a small enough company that it's easy to connect with people to learn about their positions. Good experiences so far with managers who are generally warm and friendly. Relatively good work life balance, you work remotely all month of August and you can travel.

Cons

Biggest con personally is the low pay, just among the lowest you can make in a starting position and it takes about 1.5-2 years to scale into a better place as an SDR which is odd to me because its a position that on average folks spend that amount of time in before moving up. I believe it causes higher turnover in the first year as an SDR and would love to see a higher starting pay and clearer path forward to improve motivation and retention. I also wish they had mentioned in the interview that commission is 50% taxed, I understand this is common practice but didn't feel like there was great transparency on this. Lastly, feel like theres an unbalanced approach to in person office culture, it doesn't seem to be applied equally across all teams (for instance the Sales team seems to have the most pressure to be in person, most other teams it seems are are able to work remotely more flexibly). Just makes it confusing when you can ask to work remotely due to weather or personal reasons, only to show up and find that you are the only one in office which can be frustrating and cause unnecessary tension.

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