Pros
- Work from home, enjoy the comfort of the couch - Management is rather responsive - Starting pay is moderate, with promotions that can raise your pay. Promotions happen semi frequently. Don't expect them every week, but I felt like I was learning something new every couple months and getting pay increases - Work equipment is provided, no personal equipment needed - Good benefits
Cons
- Its customer service and the day to day can start to wear on you. The reality is that customers are buying expensive products, and sometimes they are not satisfied, upset, or irate. - When promotions were offered to me, it felt like they didn't really cover the extent and nature of the work I would be doing. They will try to sweet talk you into it with money. Aim to be level 1 Tech and Mac trained if you want to have a fair amount of money while also preserving your sanity. I was level 2 iOS Tech and Mac trained and we were the ones that would have to tell customers no to their requests and take on the hard calls. If you want to transition into other roles, you must get through this role, and it is one of the hard roles metrics wise. You cannot go back to previous levels. - Two of the main roles (Tech support and Billing) recently merged, but pay increases were not offered. This is a whole additional system to learn. This trend may continue. - You must keep track of your hours worked. Conduent is not responsible for inaccuracies on your time card. They will try to help if you catch it shortly after, but if it is too long after they may not be able to help you recover lost wages. - Managers get swapped at random, putting you into a new team with different vibes. Some managers will be more like silent observers and others will be very involved. - Shift bids are random and seniority based, there were many meetings where they would say one was coming and fast forward 4 months later there was still no bid. It is possible to get stuck with a bad schedule like a split.