Bittersweet taste - Customer Service Representative Conduent Employee Review

3.0
Jul 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Salaries arrive on time nice, clean environment friendly atmosphere

Cons

Unfortunately there are much more cons... - you have breaks, but they are absurdly strict (like some seconds more can be resulted in some email from your supervisor) - you can be on the phone for 90 minutes, you cannot go to the toilets (???) - this company is all about the customer: Ok, understandable... But sometimes your job was literally people yelling at you, even though it was not at all your fault! - you cannot bring anything to your office table (just water, nothing else) - Salary: not extremely bad, but nothing too "outrageously good" - Bonus: it is nearly impossible to get bonuses: they say it is possible, but due to the nature of the calls (the majority) its not possible - training; honestly, It didn't really serve. Some days you got calls, and you had no idea for the solution, as it was highly technical, this can cause you a great stress, and nobody really cares about it.

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3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Job as described. This company is a contracting company pretty much and through them I was working for Humana. It was straight forward and as described, but the training Humana provided was a bit hectic and intense, and people were quitting left and right because of how much anxiety it caused.

Cons

High anxiety training environment that felt like we weren't fully equipped to do the job. Not having the freedom to get up and away from your desk unless you were specifically on a break. Automatic answering phones.

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