Pros
*Paid training *The last 2 supervisors I had were very supportive and understanding. I had 2 emergencies and they were accommodating. *I was able to get a schedule change a little bit after training that better accommodated me. *Don’t have to leave your house, especially in the cold, because you work from home. *Unlimited overtime and I needed it at the time I worked there
Cons
*Call center jobs just suck in general. I mean, long hours on the phone dealing with ungrateful people. Dealing with complaints ALL day long is so draining. It took a toll on my mental health after a while. If you have no other skills, it’s good for you. But other than that, it’s something until you get something else. *No weekends off. Ever. *Work on holidays. Luckily my day off fell on a holiday so I got lucky. But while I was there I worked 2 holidays. Even though you’re from home, you feel trapped. *When your fellow co-workers don’t show up on weekends, it puts more work on the people that do. So you’re taking back to back calls like a robotic machine. It’s inhumane. *I’ll never work at another call center for as long as I live.