Delusional corporate management ending work from home positions - Anonymous employee Conduent Employee Review

2.0
Apr 15, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Steady pay. Scheduled hours. Stable job

Cons

Heavily micro-managed. Top heavy with management. Little thought given to employees. Company was previously under Xerox but then split into a separate company. Went 9 years without a raise then given very minor raise. Company downsized their office space & allowed us all to work from home which was great & I along with everyone else have been able to save money that way. Not having to buy clothes constantly & also saving on day care or after school care expenses for those with kids. Also saving on transportation costs. So the no raise or minor raise situation was easier to handle. Now corporate management has decided we all need to come back to the office under the strange idea that we're needed there to "collaborate" to save the company. News flash upper management - the only thing that goes on in most offices in the hallways & cafeteria is gossip, backstabbing & rumors. Something I've been very happy to be away from while working at home. For sales & marketing staff or corporate management yes it makes sense to have all of you in the same building to strategize. For the rest of us in administrative, customer service/call center or clerical work it makes no sense at all. Some of us no longer live in the same state or anywhere near where the office is located so basically you've just given us notice that we have to find a new job. I am one of those people. With working at home I was able to move to a new area to be closer to my son. Now being told that we have to come back to the office I am now in a position where I have to start looking for new employment. You're going to find a lot of your experienced employees are going to be leaving for something closer to home. Very sad & not very good for the company.

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1.0
Jul 12, 2026
Recommend
CEO approval
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Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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