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      Conduent

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      Conduent reviews

      TOO MUCH REQUIRED FOR PAY - Technical Support Representative Conduent Employee Review

      1.0
      Sep 9, 2019
      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      working from home and thats it

      Cons

      Well, for starters you do get pto and unplanned time off but there is nothing in place for emergencies, the whole job is taught to lie about system issues and screensharing not working properly but they are requirements. Your promotions depend on customer surveys..most of the time customers are angry and the surveys they leave have nothing to do with your call. Also you get bad surveys from people you never even spoke with and they say it evens out because you also get good surveys from people you havent spoke to (which is a lie)...everyday there is a new rule, something that we were able to say yesterday cannot be said tomorrow, it is a lot..feels like a slave ship I loved my sups but thats about it

      Explore other reviews about Conduent

      5.0
      Jul 15, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice environment Supervisor and leads are amazing

      Cons

      None none none none none

      1.0
      Jul 12, 2026
      Fraud prevention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

      Cons

      The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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