Cheap and try to overwork you - Anonymous employee Conduent Employee Review

2.0
Aug 2, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to get in and the people are nice

Cons

I’ve had two different projects so far. The first one was apparently seasonal (I wasn’t aware) and after a month of working there, they randomly informed me two weeks prior that I was temporarily getting laid off while they tried to find me another project. It lasted 5 weeks. They would randomly put overtime in your schedule, and although they say they can’t force you to do it, it’s your responsibility to get a supervisor to remove those hours or else you’re responsible for them and can face punitive action. With the new project, they force you to take time off when they feel like calls are slow and then make you come back when they think it’s busy. All so they can be cheap and not have to pay you. What’s the point of telling me you don’t hire part time, just to cut off 10hrs of pay per week????? And it’s random hours throughout the day too, so you can’t even properly manage a job on the side smh. You’re forced to have open availability, there’s no regard for students’ schedules or even military and it’s almost minimum wage

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5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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