Horrible Company to work for!!!! You’ve been warned - Customer Experience Associate Conduent Employee Review

2.0
Jan 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Occasionally getting vto(voluntary time off). Pay is descent! Being able to work from home Having access to classes for growth

Cons

Managed very, very poorly Miscommunication very, very often then the employees get held accountable. Rules being changed so so often resulting in the employees getting blamed for something they previously being told the complete opposite. They do not have the employees back on anything like receiving bad reviews when they did absolutely nothing wrong!! They are constantly having rules changed that were just weeks ago the complete opposite. They are an absolute horrible company when it comes to having the employees backs. I was let go for a review which affected my monthly required score, and they did in fact listen to it to hearing that I did absolutely nothing wrong and they still let me go. It was just two weeks before Christmas. Tell me that is a consideration quality of a company? No. It’s definitely not. They suck. BOTTOM LINE!!!! They promise “employees growth”….Negative. Doesn’t happen. So you’ve been warned. Stay away from Conduent

Explore other reviews about Conduent

5.0
Feb 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive Experience for the tenure served

Cons

Nothing to report everything is good

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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