Good for start, awesome teams members - Senior Supervisor Conduent Employee Review

4.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

This is the place where you can start your 1st job with 0 experience, 2nd job or even 3rd. The possibilities of getting knowledge on all fronts is endless. The people are 98% awesome and managers supportive professionally and with your work/life balance. I grew immensely here and got some new friends on the long run as well. Pretty healthy work place and would recommend.

Cons

The automatisations are definitely missing, the company relies on its multi-developed managers to maintain great façade towards the clients, whilst their multiskilledteam members deal with manual tasks and everyday crisis. Multiple great employees left as they got tired of overworking whilst the pay stayed pretty much the same. Basically, the executive managers are cutting corners for a buck more. This is not in Europe, but Asia and Northern America as well. This constant promise without acting upon it, as new technology will be developed, to actually simplify the life of the employees and not actually increasing it (the latter happens quite often) is getting a lot of people frustrated over time. But this is where ideas and creativity come togethwr and you gain a lot of experience:) on everything

Explore other reviews about Conduent

1.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

The only real advantage is the ability to work from home. My trainers were knowledgeable, patient, and genuinely tried to help despite the limitations of the training program.

Cons

The training is far too rushed for the complexity of the job. The trainers themselves are not the problem—they did their best—but two weeks of training followed by one week of nesting is simply not enough. You're expected to learn numerous systems, document calls accurately, understand complex fraud procedures, and handle back-to-back calls from frustrated or angry customers with very little hands-on practice. There wasn't enough call shadowing or realistic mock calls to build confidence before taking live calls. The learning curve is overwhelming, and the high turnover rate reflects that. On top of that, the pay does not match the stress, workload, or expectations of the position.

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