Connection IT Support - Anonymous employee Connection Employee Review

Thank you for your review. We are glad you recognize that we have a great work environment, flexible work hours, and a good management team. While we are troubled by your comments on the Level I Help Desk support and will certainly make our IT management organization aware of your concerns, we would like to take this opportunity to mention that we have recently hired a new leader to our Help Desk and are implementing new processes to better serve our callers.