Sr. Manager, Client Services - Senior Manager, Client Services Connecture Employee Review

The company burns out employees at times. I have seen time and time again, where people are leaving due to the work-load, and the company does not hire a replacement, rather shifting work to others already burdened. Another concern is that there are no definable incentive plans or traceable MBOs. All bonuses are at the "discretion of the company" and performing well on reviews guarantees nothing. Reviews tend to be very subjective and based off of a few core categories that are not fact based, but perception based.