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      Connexus Resource Group

      Engaged Employer

      Connexus Resource Group reviews

      A lot of calls - Customer Service Representative Connexus Resource Group Employee Review

      4.0
      May 13, 2024
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fair in absolutely everything No weekends needed, and if you want to work weekends, then you are paid overtime. Completely remote. 8 hour shifts, 30 min lunch + two 15 min breaks Great manager

      Cons

      A lot of micromanaging, very very very demanding in terms of call quality. You cannot deviate from script, and the evaluator are very picky. You take about 60 calls a day, non stop, all day, everyday.

      avatar
      Connexus Resource Group Response
      2y
      Thank you for your feedback. We're glad to hear that you appreciate the fairness in our policies and the flexibility of remote work, as well as the support from your manager. We understand your concerns regarding micromanagement and the demanding nature of call quality expectations. We'll take your feedback into consideration and work towards finding a better balance that allows for autonomy while maintaining our standards. Your input is valuable to us as we strive to create a positive work environment for all employees. If you have any further suggestions or concerns, please feel free to reach out.

      Explore other reviews about Connexus Resource Group

      5.0
      May 14, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Connexus gave me an opportunity when I felt like I was quickly running out of options. I've been with them for 5+ years and they haven't given up on me yet. I also love being able to work from home.

      Cons

      Working from home can be difficult when you try to connect with your team.

      avatar
      Connexus Resource Group Response
      2w
      Thank you for sharing your experience and for your many years of dedication to Connexus Resource Group. We’re grateful to have had the opportunity to be part of your career journey and are glad to hear that the flexibility of working from home has been a positive aspect of your experience. We also appreciate your feedback regarding the challenges of building connections in a remote environment. Creating opportunities for collaboration, engagement, and meaningful team interaction continues to be an important focus as we support a remote workforce. Thank you again for your contributions and for being a valued member of our team.
      4.0
      Jul 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Connexus Resource Group provided me with the opportunity to expand my customer service and technical support skills while working remotely. The onboarding process was organized, communication with the recruiting team was professional, and I appreciated the chance to work on a variety of projects that strengthened my experience.

      Cons

      The biggest drawback is the lack of job security. Client assignments can end with little or no notice, and there is no guarantee that another assignment will be available immediately. Having a more structured transition process or backup placement options would greatly improve the contractor experience.

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