. - Customer Support Specialist Constant Contact Employee Review

5.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Paid lunch, great benefits, company culture, supplies you with equipment, very diverse

Cons

Managers don’t respond quickly when you need them, support covers to wide of a variety of topics, not able to hang up on disrespectful callers, transferring process to a supervisor takes a really long time, when there’s system wide outages we still have to answer phones even though we can’t help customers, 90 day no call out policy upon starting

Explore other reviews about Constant Contact

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture within my department and good work life balance

Cons

Frequent management changes in my time here

4.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, AI + Tech heavy product company so you'll always be working on new technologies

Cons

Low Salary compared to MA area

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