Don't expect vacation anytime soon - Anonymous employee Consumer Cellular Employee Review

3.0
May 18, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Plenty of pros working here and honestly I'm on day 180 with before today no complaints. - Easy work - Decent pay - 1 day of the week optional shift (great for call center sanity) - lots of promotion opportunities

Cons

The main reason for this review is the vacation time cons. There are more cons and I will list as well. - Temp employees do not get vacation time after 90 days. they convert to perm employees THEN wait an additional 90 days to get PTO - Any unscheduled Time Off will count as 1 occurrence (you get 3 total)... In addition to the occurrence they will also consume 8 hours of PTO time from your bank (this information is not given freely, if you do not read "page45" of the employee handbook you will not know you are loosing your PTO/UTO) I have worked 180 days Constantly checking on my PTO looking forward to a vacation just for the company to metaphorically spit all over my hard work at the 180day mark and realize I have no PTO due to days called off in the past. - Silly Policies like "No Phones in the Bathroom" lower my personal work moral as I feel this is a rule appropriate for high-schoolers not adults. - Strongly enforced no phone policy while working (I understand the rule but have worked with companies that enforce it and companies that don't. I definitely have a higher moral when companies don't enforce it)

Explore other reviews about Consumer Cellular

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Store Hours STO PTO Commission Phone Benefits

Cons

Only con would be working at a slow store or having a slow month.

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Consumer Cellular Response
1w
Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!
5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Cons

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

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Consumer Cellular Response
3w
Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!
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