Pros
Lots of opportunities for Career growth if you work hard and put yourself out there, Talk with your supervisor and show interest as well as accountability for yourself and there is alot of potential for a future here (I was promoted from CAA 1 to recruiter within 6 months of employment). Predictable schedule (sometimes the hours aren't great, but you will pretty much always have the same days off unless they restructure your whole shift and you will know this change is coming ahead of time). Lots of Overtime available if you want it, but no pressure to take it if you don't the Company is constantly trying to make an effort to give back to employees and is constantly working on new ideas to do more for the employees. I have worked with some of the most supportive supervisors I have ever had in my professional career here at Consumer Cellular. Pay is not bad for entry, and its pretty easy to meet metrics if you take the coaching seriously/work hard. 100% paid medical/dental/vision coverage for the employee (company will pay monthly premiums for insurance, you still need to pay co-pays etc) Potential for monthly bonus (not always easy to get a lot but usually can get some). Most teams are very close and there are a lot of resources (I had no prior call center or technical support experience and still was fine).
Cons
Time off especially during training is strict, but I would think starting a new job you would be making efforts to show up on time. It would be nice if the occurrence system was more transparent for after training (its not complicated just hard to check on your status). Customers can be difficult on occasion but I would contest you get the be the hero on the phone call more often then the villain by a long shot. If you aren't receptive to coaching, or take accountability for your shortcomings/actions then you will have a hard time here. It is very important to management (in terms of promoting) to know how you react to making a mistake. Most mistakes are repairable you just need to be able to step forward and acknowledge the mistake.
