Pros
- Awesome benefits, medical, dental, vision, 401k 6% company match - Growth potential is fantastic. Most of the leadership started at entry-level in customer service. CCI prefers performing internal promotion before reaching outside to hire anyone for management roles. -Fantastic training, but can be a little overwhelming if new to the industry. - Family-oriented, understands family comes first, and shows that. -Most sites are open to feedback from CSR levels - Many rewarding benefits for going above and beyond; presidents club (win a vacation paid by the company for you and one other person), Referral bonus (uncapped - refer as many people as you can and you receive the bonus for all that hit 3 months), Most sites have 'fun committees' where they will create raffle programs to win cool items (TV's, Apple Watches, gaming systems, etc.) for those that go above and beyond day to day - Company is hyper-focused on making an already great culture better, which I think is amazing that they always see an area to improve to make it a place where people want to come to work -Remote & onsite work available
Cons
-While not required experience in a call center type environment really does help with success -Not for everyone, if easily stressed out due to fast-paced work, may not be a place for you. -Company is working towards being more uniform, but each facility is different so forcing similar expectations among facilities can seem counterproductive at times -Some aspects where the company can improve are hindered by individuals' "it's always been this way" mentality. -The company is growing, not only in size but in culture as well. This is both a pro and a con. Due to the growth, there are constant changes which, in the end, will be great and improve culture, but there are always growing pains.
